RETURNS and REFUNDS

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If for any reason you are not satisfied with your purchase, you may return the products within 14 days of the date when the order is received.

 

HOW TO MAKE A RETURN


If you wish to make a return, please follow these easy steps:

1. After 24 hours of receiving your order download and fill this form with the requested data and send it by e-mail to customerservice2@artemide.com

  1. Check your inbox: you will receive a confirmation email with your return form and Return Authorization Number information about the carrier that will return your package at our expense and the address of our warehouse that you need to print and apply to the outside of the box containing the products you are returning.
  2. Put the products in the original packaging: the products must be returned in the same condition in which you received them, which means in perfect shape, complete with all their unused components, with all original packaging and any provided instructions, with labels and tags still attached to the products. The items will be looked over and checked to see that everything has been returned intact.
  3. Print the return form and put it inside the box containing the products you want to return. Apply the address of our warehouse outside the box.
  4. We will take care of informing you about when the carrier will come to bring your return.

 

RETURNS FOR DAMAGED, DEFECTIVE ITEMS


If you received a damaged, faulty, defective product, please refer to the provisions under section 8 of the Conditions of sales if you wish to return the product and ask for refund.