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1.1. These general sales conditions are applied for purchasing products branded “Artemide” through e-commerce website onlinestore.artemide.com by users classified as “Consumers’’ pursuant to following article 1.2.
The website is owned by Artemide S.p.A. with registered office in Corso Monforte 19, 20122 Milano MI, Italia , share capital Euro 2.100.000,00 f.p., tax code, VAT number and registration number in the Business Registry of Milan 00846890150 and is managed by Artemide S.p.A.
1.2. The purchases of Products made on the Website will involve the following parties: Artemide S.p.A. as seller (herein after the ‘’Seller’’) and the subject who purchases one or more Products for scopes other than his entrepreneurial, business, craft or professional activity, as buyer (herein after the ‘’Consumer’’, Seller and Consumer will be jointly referred to herein after as the “Parties’’).
1.3. The Seller is holder of the rights on the Website name and domain, logos and trademarks relative to products presented on the Website and copyright on the Website's contents.
1.4. Any communication by the Consumer related and/or referred to the purchase of Products – including notices, claims, requests concerning the purchase and/or delivery of Products, exercise of the right of withdrawal, etc. - shall be sent to the Seller at the addresses and according to the methods indicated on the Website, and at email address email@example.com.
1.5. Each purchase is regulated by these general sales conditions in the version published on the Website upon transmission of the order by the Consumer.
1.6. The Website is intended for retail sales and as such, meant exclusively for the use by Consumers. Subjects other than Consumers are invited not to place any purchase order. Should one or more sales be made by any subject other than a Consumer, these general sales conditions will be applied but, as exception:
- a) the buyer will not be able to exercise the right of withdrawal as set forth by art. 10;
- b) the buyer cannot benefit of the Product warranty indicated in art. 8;
- c) no other benefits will be acknowledged to the buyer, foreseen herein in favor of the Consumer, which refer or comply with binding laws;
- d) the sales agreement stipulated between the Seller and buyer will be regulated by Italian laws, excluding the United Nations Convention on Contracts for the International Sale of Goods – Vienna Convention of 1980.
1.7 In order to make purchases on the Website, the Consumer must be of legal age (18 years old) and be provided with legal capacity.
1.8. Upon transmission of the purchase order, the Consumer agrees to receive confirmation of the information concerning the order placed and these general conditions via email at the address specified when registering to the Website or during the purchase process.
1.9. The Consumer will be responsible for the fees to connect to the Website via Internet, including telephone fees, according to the rates applied by the operator chosen by the Consumer.
- Characteristics of the Products and availability in different geographical areas
2.1. The Products are sold featuring the characteristics described on the Website and according to the general sales conditions published on the Website when the Consumer places the order, excluding any other term or condition.
2.2. The Seller reserves the right to amend these general sales conditions at any time, at his discretion, without being liable to provide any notice to Website users. Any amendments will be effective on the date of publication on the Website and will be applicable exclusively to the sales made since that date.
2.3. The prices, the Products for sale on the Website and their characteristics are subject to changes without notice. Before transmitting the purchase order according to following point 3, the Consumer is invited to check the final sales price.
2.4 Users worldwide can login the Website which may contain references to Products that may not be available or cannot be purchased in the country of the Website user.
2.5The Products available on the Website can be purchased exclusively by users who request delivery, in the specific section of the Website, in one of the Countries listed on the Website.
- Purchase methods of the Products – Execution of each single purchase agreement
3.1. The Product presentation on the Website, which is not binding for the Seller, represents a simple invitation towards the Consumer to place a purchase order and not an offer to the public.
3.2. The purchase order sent by the Consumer to the Seller through the Website represents a contractual offer and is regulated by these general sales conditions, which constitute an integral part of the same order that the Consumer shall accept in full without any objection, when transmitting the order to the Seller. Before purchasing the Products, by sending the purchase order, the Consumer will be requested to carefully read these general sales conditions and the policy on the right of withdrawal, to print a copy by pressing the printing and saving button or reproduce a copy for personal use. Moreover, the Consumer will be requested to identify and correct any errors concerning the inputting of his data.
3.3. The Consumer’s purchase order is accepted by the Seller with the transmission of an order confirmation email to the Consumer, at the email address indicated by the latter to the Seller when registering to the Website or placing the order in case the Consumer is not registered to the Website, which will include the summary of the placed order and description of the characteristics of the ordered Product. The Consumer’s order, the order confirmation by the Seller and the general sales conditions applicable to the agreement between the Parties, will be filed electronically by the Seller in his computerized systems and the Consumer can request a copy by sending a notice to the Seller via email at firstname.lastname@example.org.
3.4. Each purchase agreement concerning the Products is deemed stipulated when the Consumer receives the order confirmation by the Seller via email.
- Procedure to select and purchase the Products
4.1. The Products presented on the Website can be purchased exclusively through the purchase procedure available on the Website; any purchase and/or booking attempts made via email, fax, or other medium other than the aforementioned purchase procedure, will not be acknowledged. This procedure foresees the selection of Products by the Consumer, by placing them inside the specific virtual shopping cart. After selecting the Products, in order to purchase and input them inside the cart, the Consumer will be invited to register to the Website by providing the requested information, or to login, in case the Consumer is already registered, or to provide his essential personal data in order to complete the order as a “Guest” and stipulate the agreement. In order to make a purchase, the Consumer will be prompted to confirm his data (for example and not limited to: name, surname, etc.), the address where the selected Products will be delivered, the invoicing address and compulsorily, a telephone number in order to be able to be contacted for any notices concerning the purchase made, in case this information is different from that input during registration. The Consumer will visualize a summary of the order to place, where he can modify the contents: therefore, the Consumer, through the ”Complete Order” button, by clicking which he approves these general sales conditions, will confirm his order which will be transmitted to the Seller and will produce the legal effects set forth by previous paragraph 3.2. of this agreement. The Consumer will also be requested to select the payment methods, among those available, and he shall notify the relative information through secured connection. For accounting and administrative reasons, the Seller reserves the right to check the information provided by the Consumer. Should the payment be issued by credit card, the purchase amount will be exclusively charged upon transmission of the order confirmation by the Seller to the Consumer.
4.2. In the event that during the Product selection process on the Site pursuant to art. 4.1 above, the Consumer should notice that the price of one or more of the Products he/she intends to select and purchase is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site, the Consumer is kindly requested not to proceed with the purchase order and report the technical error to the Seller's Customer Care service by e-mail to the following address email@example.com.
4.3. If the Consumer has completed the purchase order which includes a Product whose price is clearly lower than the standard applicable price, net of any discounts and/or promotions in force at that time, due to a technical problem that has occurred on the Site:
(a) if the Consumer has not yet received the Product, the Seller shall (i) cancel the order, block the delivery and send notice to this effect by e-mail to the address provided by the Consumer during the order transmission phase and (ii) refund the Consumer with the payments effected pursuant to the cancelled order, including shipping costs, without delay and, in any case, no later than 14 days from cancellation of the order, using the same payment method used by the Consumer for the initial payment;
(b) if the Consumer has received the Product, the Seller shall promptly notify the Consumer by email of the technical error that occurred during the order procedure, and offer the same, alternatively, to (i) pay the Seller, within and no later than the next 5 (five) days, using one of the payment methods available on the Site, the difference between the correct price of the product and the incorrect price indicated on the purchase order, or (ii) cancel the order, following the instructions provided in the same email notice on how to return the Product to the Seller, at the expense of the latter, within and no later than the next 14 (fourteen) days, more specifically to Artemide S.p.A., Via Bergamo 18, 20010 Pregnana Milanese MI - ITALY, undamaged, complete with all parts and accessories (including unaltered labels and cards still attached to the Product), accompanied by the instructions/notes/manuals supplied, the original packaging and packing and the original warranty certificate, together with the duly completed RMA form attached to the email sent by the Seller- If the Consumer chooses the option provided in point (b) (ii) above, the Seller shall refund the payments effected by the Consumer for the cancelled order, including shipping costs, without delay and, in any case, no later than 14 days from cancellation of the order, using the same payment method used by the Consumer for the initial payment.
- Delivery of goods and acceptance
5.1. In general, the Website indicates the Products availability and delivery timeframes, however this information shall be deemed merely indicative and not binding for the Seller.
5.2 The Seller will take any necessary measures to comply with the delivery timeframes published on the Website and in any case, to deliver within 30 (thirty) days from the day after the order was transmitted by the Consumer. Should the order not be processed by the Seller due to Product out-of-stock, even if temporarily, the Seller will notify the Consumer in writing and refund the sums potentially already paid by the Consumer for the Product, according to following paragraph 5.3.
5.3. The Website notifies the Product stock and out-of-stock in case a Product ordered by a Consumer is not available for delivery despite the order confirmation, and will immediately refund the Consumer, the sums already paid.
5.4. The Products ordered by the Consumer will be shipped according to the method indicated on the Website when transmitting the order. The Consumer agrees to check with no delay, and anyhow within 3 (three) days from receiving the Products, that the delivery is correct and includes all and only the purchased products and shall notify the Seller within said term, about any defect found in the received products or inconsistency compared to the order placed, according to the procedure set forth by following art. 9 of these general sales conditions. Should the packaging or case containing the products ordered by the Consumer arrive at destination with obvious damages, the Consumer shall refuse the delivery by the carrier/ shipper or to accept the delivery ‘’with reservation’’.
5.5. After the expiry of the term indicated in previous paragraph 5.4. without the Consumer formulating any objections towards the carrier/ shipper, the delivered Products will be deemed finally accepted by the Consumer.
- Prices, shipping costs, taxes and duties
6.1. The Product price is the one indicated on the Website when the Consumer transmits the order. The Product prices published on the Website include standard packaging costs, VAT (if applicable) and any indirect taxes (if applicable), while they do not include shipping fees which are calculated before the order confirmation transmitted by the Seller to the Consumer, which the latter agrees to pay to the Seller in addition to the price published on the Website.
6.2. Based on the country in which the Products shall be shipped, the relative shipping costs will be displayed on the Website when placing the order, which the Consumer agrees to pay in addition to the price of the ordered Products.
6.3. The Consumer shall pay the total price to the Seller as indicated in the order confirmed through the order confirmation sent by the Seller to the Consumer via email.
7.1. Payment can be issued with credit card or PayPal, at the conditions described below. The Seller may allow additional payment methods, indicating them in the Website’s payment section.
7.2. Should payment be issued through credit card, the Consumer will be transferred to a secured site and the credit card information will be directly entered within the applications of Stripe, Inc. with headquarters at 185 Berry Street Suite 550, San Francisco, CA 94107 U.S.A., operator who deals with payments on behalf of the Seller. The data will be transmitted in secured mode, through data crypted transfer using SSL System (SecureSocketLayer) at 128 bit. This information will not even be disclosed to the Seller.
7.3. The Seller will promptly transmit the tax receipt concerning the purchase made to the Consumer, in electronic format via email at the address indicated by the latter, if the purchased Products are to be shipped within the Italian territory, or will enclose it to the purchased Products in paper format, in all other cases.
- Legal guarantee of conformity released by the Seller, notification of conformity defects and interventions under warranty
8.1. Pursuant to European Directive 44/99/EC and Italian Legislative Decree no. 206/2005 (Consumer code), the Seller guarantees to the Consumer, that the Products will be free of design and material defects, and compliant with the descriptions published on the Website, for a period of 2 (two) years from the date the Products are delivered to the Consumer. Any warranty will be voided in case the Product will be used not in compliance with the intended uses of the Product and instructions/warnings, warranty provided by the Seller, or indicated in the reference explanatory documents, tags or labels.
8.2. The Consumer will be responsible to check the Products as soon as possible and, under penalty of invalidity of this warranty, notify any defects and non-conformities within 30 days since he discovers them, by transmitting the relative form duly filled out, by e-mail, indicating the defect and/or non-conformity found, and relative documents mentioned in the return form (at least 1 (one) photograph of the Product, the order confirmation transmitted by the Seller and tax receipt).
8.3. After receiving the form and relative documentation, the Seller will assess the defects and non-conformities claimed by the Consumer and, after carrying out the quality checks aimed at verifying the actual non-conformity of the Product, will decide at his discretion whether to authorize the Product return, by sending a reply to the Consumer via email at the address provided by the latter when registering to the Website. The authorization to return the Products will not constitute any acknowledgement of defects or non-conformities, which existence will be verified after returning the products. The Products meant to be returned upon authorization of the Seller, shall be returned by the Consumer together with a copy of the return authorization notice, within 30 (thirty) days from claiming the defect or non-conformity, at the following address: Artemide S.p.A., Via Bergamo 18, 20010 Pregnana Milanese MI - Italy.
8.4. Should the Seller refund the price paid to the Consumer, refund will be issued through bank transfer or, if possible, through the same payment method used by the Consumer when purchasing the Product. The Consumer shall notify his bank details to the Seller, always via email at firstname.lastname@example.org, in order to issue a bank transfer in his favor and to put the Seller in the conditions to be able to return the due sum.
- Liability in case of damages due to faulty products
9.1. With regards to potential damages caused by faulty Products, it will be applied the provisions set forth by European Directive 85/374/EEC and Italian Legislative Decree no. 206/2005 (Consumer code). The Seller is the Manufacturer of the Products
- Withdrawal right
10.1. The Consumer can exercise, for any reason and without being liable to provide any explanation in this regard, the right of withdrawal from any agreement stipulated according to these general sales conditions, without any penalty, within 14 (fourteen days) days from i) the date he receives the ordered Product, or ii) in case of purchase with a sole order of several Products that has been severally delivered, from the last delivery.
10.2. To exercise the right to withdrawal, the Consumer must inform the Seller before expiration of the deadline under the section 10.1 of their decision to withdraw, sending an explicit declaration to the Seller using the email@example.com email address stating the decision to withdraw by attaching the standard withdrawal form.
10.3. If the Products have not been sent to the Consumer, the withdrawal shall be intended as exercised the moment the Seller receives the withdrawal request from the Customer for the entire order addressed to firstname.lastname@example.org.
10.4 If the Products have already been sent to the Consumer, on receiving the request as foreseen in point 10.2, the Seller will send the Returned Products form via e-mail to the Consumer. Within the following 14 days, the Consumer is required to return the Products to the Seller, together with the Returned Product Form sending or delivering them to:
Via Bergamo 18
20010 Pregnana Milanese MI - Italy.
10.5. It is agreed that transport risks and costs for returning the Products to the Seller will be paid by the Consumer.
10.6. In order for the right of withdrawal to be valid, the Products shall be submitted or in any case delivered to the Seller integer (without any sign of wear, abrasion, dent, scratch, deformation, etc.), complete with all their parts and accessories, accompanied by instructions/ notes/ enclosed manuals, original packaging and wrapping and the warranty certificate, if present. Should any of the above be lacking, the Consumer will lose the right to be refunded for the amounts paid. In view of the above, we suggest covering the original Product packaging with another protective wrapping to preserve integrity and to protect the product during transport, also against writing or labels.
10.7. The Seller will take the delivery of the returned Products, granted his right to check whether these have been returned in the conditions described in previous paragraph 10.5.
10.8. If the check of the returned Products gives a positive outcome and the right of withdrawal has been duly exercised by the Consumer according to the foreseen terms and methods, the Seller will refund the full amount paid to purchase the Products to the Consumer, including the shipping fees paid by the Consumer for purchasing the product, as soon as possible and in any case, within 30 (thirty) days from the date in which the Seller is notified about the Consumer’s intention to exercise the right of withdrawal. However, the Consumer will remain liable for shipping fees and any duties or additional taxes paid by the latter to return the Product to the Seller.
10.9. The refund will be effected, where possible using the same payment method used by the Consumer to purchase the Product, or by bank transfer in favor of the Consumer; the Consumer shall provide the bank details on the returned products request or by email to email@example.com so the Seller is in a position to refund the relative amount. In the event that the payment was made by credit card, the refund will be made within the indicated time by direct crediting of the amount due to the credit card used by the Consumer to pay for the goods. In the event that the payment was made by PayPal, the refund will be made within the indicated time by direct crediting of the amount due to the account used by the Consumer to pay for the Products.
- Intellectual property rights
11.1. The Consumer declares to be aware that any trademarks, names, as well as any distinctive mark, company name, image, photograph, written text or graph published on the Website or relative to the Products are and will remain the exclusive property of the Seller and/or parties entitled; access to the Website and/or the purchase of Products will not confer any right on the above, to the Consumer.
11.2. The Website contents cannot be reproduced, whether in whole or in part, transferred with electronic or traditional means, modified or used at any title, without the previous written approval of the Seller.
- Consumer’s data and protection of privacy
12.1. In order to register, transmit the order and therefore stipulate this agreement, certain personal information is requested from the Consumer through the Website. The Consumer acknowledges that the personal data he provides, will be processed by the Seller in quality of Data Controller, in compliance with the provisions set forth by the European General Data protection Regulation 679/2016 (GDPR) and by the Italian applicable Privacy law, in order to process each purchase made through the Website, and upon his consent, for additional activities as indicated in the relative privacy information note provided to the Consumer through the Website upon registration.
12.2. The Consumer declares and guarantees that the information given to the Seller upon the registration and purchase process is correct and truthful.
12.3. The Consumer can update and/or modify at any time his personal data given to the Seller, by contacting the Seller’s headquarters in Bergamo 18, Pregnana Milanese MI Italy by e-mailing to firstname.lastname@example.org.
13.1. Despite the Seller adopts measures aimed at protecting personal data against loss, falsification, manipulation and improper use by third parties, due to the characteristics and technical limits in protecting electronic communications via internet, the Seller cannot guarantee that the information or data visualized by the Consumer on the Website, also after logging in, cannot be accessed or viewed by non-authorized third parties.
13.2. With regards to data concerning payments made with credit card, the Seller avails himself of services provided by Stripe, Inc., 185 Berry Street, Suite 550,San Francisco, CA 94107, https://stripe.com and by PayPal (Europe) S.à r.l. et Cie, S.C.A, a company controlled by PayPal Inc., with headquarters in California, USA https://www.paypal.com/it/webapps/mpp/about. Both suppliers adopt technological systems aimed at ensuring utmost reliability, security, protection and privacy when transmitting information via web. For further information on the processing mode by the above mentioned companies, please refer to their respective privacy policies.
- Force majeure
14.1. The Seller will not be deemed liable in case of total or partial insolvency of his obligations in force of any agreement stipulated according to these general sales conditions, when said insolvency is caused by unforeseeable and/or natural events outside his reasonable control, including for example and not limited to, catastrophic natural events, acts of terrorism, wars, popular rising, lack of electric energy, general strike of public and/or private workers, strike and/or restrictions concerning carrier's routes and airplane connections.
- Applicable law and competent court
15.1. Each sales agreement stipulated between Seller and Consumers pursuant to these general sales conditions will be regulated and interpreted according to Italian laws. Without prejudice to the rights potentially boasted by Consumers from binding provisions set forth by laws applicable in their home country.
- Any controversy will be exclusively devolved to the Court of Milan, unless this provision cannot be applied due to binding laws applicable in the Consumer’s home country.
The Parties cannot sale neither transfer any of their rights and obligations derived from these general sales conditions to third parties, without the previous written approval of the other party.
- Validity of the clauses
17.1. The headings of the clauses used herein are merely indicative and do not boast any effect with regards to the identification of the content and interpretation of this agreement.
17.2. These general sales conditions do not prejudice the right attributed to the Consumer by Italian laws.
17.3. Should a clause or part of a clause of these general sales conditions be deemed invalid because in contrast or contrary to a provision set forth by law, all other clauses of this agreement or parts of the same clause will remain fully valid and effective.
- Final provisions
The Consumer declares not to have been induced to stipulate this agreement based on previous oral declarations.