Consulta in ITALIANO qui

1 Scope and contact details

1.1. These Conditions of Sale apply to purchases of Artemide branded products (the “Products”) through onlinestore.artemide.com (the “Website”). The Website owner and seller is Artemide S.p.A. (the “Seller”), with registered office at Corso Monforte 19, 20122 Milano MI, Italy, fully paid share capital of EUR 5,200,000.00, tax code, VAT number and Milan Business Register number 00846890150.

1.2. The Website is intended for natural persons purchasing for purposes outside their trade, business, craft or profession (the “Consumer”). The Seller and the Consumer are the “Parties”.

1.3. The Seller holds the rights to the Website domain name, the logos and trademarks relating to the Products displayed, and the copyright in the Website content, without prejudice to the rights of the respective rights holders.

1.4. For order enquiries, returns, withdrawal and legal guarantee assistance: onlinestore@artemide.com; telephone +39 02 935181. Written notices may be sent to the registered office. Goods must be returned to Artemide S.p.A., Via Bergamo 18, 20006 Pregnana Milanese MI, Italy. Other means of communication permitted by law remain available.

1.5. Each purchase is governed by the version of these Conditions published on the Website when the order is submitted.

1.6. Persons who are not Consumers are asked not to place orders on the Website. If the Seller accepts a business order, the statutory withdrawal right and legal conformity guarantee reserved for Consumers, and other protections attached to Consumer status, do not apply; guarantees and rights under the applicable law, including the Italian Civil Code, remain unaffected. The contract is governed by Italian law, excluding the 1980 Vienna Convention on Contracts for the International Sale of Goods.

1.7. To purchase, the Consumer must be at least 18 years old and have legal capacity.

1.8. The order confirmation, applicable Conditions and withdrawal information are sent by email to the address provided by the Consumer, on a durable medium.

1.9. Internet connection charges, including telephone charges, are borne by the Consumer under their provider’s tariffs.

2 Product characteristics and availability

2.1. Products are sold with the characteristics described on the Website and under the Conditions applicable when the order is placed. Binding pre-contractual information and any express agreements between the Parties remain effective.

2.2. The Seller may amend these Conditions by publishing a new version. Amendments apply only to orders submitted after publication and do not alter existing contracts.

2.3. Prices, the range of Products and their characteristics may change for future purchases. Before submitting an order, the Consumer can check the final price and description of the selected Products.

2.4. The Website can be accessed worldwide and may display Products unavailable in the visitor’s country.

2.5. Delivery is available to the countries listed on the Website. Delivery restrictions are clearly displayed no later than the beginning of the ordering process.

3 Ordering and formation of the contract

3.1. Presentation of Products on the Website is an invitation to make a purchase offer and is not an offer to the public.

3.2. The Consumer’s order constitutes a contractual offer. Before submission, the Consumer can read, save and print these Conditions and the withdrawal information, and identify and correct input errors. Acceptance of the Conditions does not waive mandatory rights.

3.3. The Seller accepts the order by sending an order confirmation email containing the order summary, Product characteristics, total price, delivery costs and arrangements, applicable Conditions and withdrawal information, including the model form. The order, confirmation and Conditions are stored electronically; copies may be requested at onlinestore@artemide.com.

3.4. The contract is concluded when the Consumer receives the Seller’s order confirmation email.

4 Purchase procedure and pricing errors

4.1. Purchases are made through the Website by selecting Products and adding them to the shopping cart. Orders or reservations by email, fax or other means are not accepted. The Consumer may register, sign in or purchase as a guest by providing the necessary information.

4.2. The Consumer confirms their name, email address, complete delivery address, any billing address and a telephone number at which they can be contacted about the purchase. Before submission, the Consumer can review and amend the order summary and select an available payment method.

4.3. Immediately before submission, the main Product characteristics and total price, including taxes and charges, are prominently displayed. The order is submitted using “Order with obligation to pay” or equivalent wording that unambiguously indicates the obligation to pay. If this requirement is not met, the Consumer is not bound by the order or contract.

4.4. Payment information is transmitted through a secure connection. The Seller may verify information needed for accounting and administrative purposes. Card payments are charged when the order confirmation is sent.

4.5. Obvious pricing errors may be reported to onlinestore@artemide.com. Before acceptance, the Seller may decline the incorrect offer, notify the Consumer and return any sums received. Once a contract has been concluded, no unilateral price increase is imposed: the applicable rules on contractual mistake, including the requirements that the mistake be essential and recognisable, or an agreement with the Consumer, govern the matter.

4.6. If the contract is lawfully brought to an end because of a pricing error, the Seller will refund the amounts received, including delivery charges, without undue delay and using the same means of payment unless otherwise agreed. Any return will be arranged at the Seller’s expense.

5 Delivery and failed delivery

5.1. The delivery method and deadline are stated before ordering and in the confirmation. Unless a different deadline is expressly agreed, the Seller delivers without undue delay and no later than 30 days after the contract is concluded.

5.2. If delivery is late, the Consumer may require delivery within an appropriate additional period and terminate the contract if that period also expires without delivery. No additional period is needed where the Seller refuses to deliver or the deadline is essential under the law. Following termination, the Seller returns all sums paid without undue delay. Other statutory rights remain unaffected.

5.3. If an ordered Product is unavailable, the Seller promptly informs the Consumer. No postponement or substitute Product is imposed without agreement. Where the contract cannot be performed, payments for the unperformed part, including the delivery charges attributable to it, are returned without undue delay; if the whole contract is terminated, all sums received are returned.

5.4. Risk of loss or damage passes when the Consumer, or a third party designated by them other than the carrier, acquires physical possession of the goods. If the Consumer independently appoints a carrier not offered by the Seller, risk passes upon handover to that carrier, without prejudice to rights against the carrier.

5.5. The Consumer is invited to check the delivery and promptly report errors, missing items or damage, retaining photographs and packaging where possible. If damage is visible, the Consumer may accept the parcel subject to a reservation or refuse it. Failure to record a reservation or to report damage immediately does not prejudice the Consumer’s rights against the Seller; prompt reporting nevertheless helps assess the damage. Where possible, the Consumer is invited to report damage within three days of delivery. This period is solely for organisational purposes and failure to meet it does not prejudice rights against the Seller.

5.6. The Consumer provides correct and complete delivery details and reasonably cooperates in receiving the goods. If delivery fails, the Seller checks the cause and attempts to contact the Consumer using the supplied details to agree a solution. Failure to collect, refusal of a parcel or return to sender does not, by itself, constitute a withdrawal statement or automatically terminate the contract.

5.7. Where the problem is attributable to the Seller or its carrier, no additional costs are charged to the Consumer. Where it results from a breach attributable to the Consumer, the Seller may claim only reasonable, actual and documented costs directly caused by that breach and avoided or mitigated as far as possible, within the limits permitted by law. No fixed penalties, flat administration fees or duplicate charges apply. A paid redelivery requires a quotation and the Consumer’s acceptance.

If the contract is terminated, the Seller will provide the Consumer with a breakdown of the amounts to be refunded and any actual, documented costs that may lawfully be charged.

5.8. If the Consumer validly gives notice of withdrawal, including before delivery or while the parcel is being returned to sender, Article 10 applies, including reimbursement of standard delivery charges. This section does not restrict that right or bring forward the transfer of risk.

6 Prices taxes and delivery charges

6.1. The price is the price displayed when the order is submitted. It includes standard packaging, VAT and other applicable indirect taxes. Delivery charges are shown separately before submission.

6.2. Delivery charges depend on destination and the selected service. Any further payable costs, including applicable import taxes or customs charges, are disclosed before ordering; if they cannot reasonably be calculated, their possible application and the available basis for determining them are stated. Undisclosed additional costs are not charged where prohibited by law.

6.3. The Consumer pays the total shown before submission and repeated in the confirmation. Additional payments require express consent and cannot result from pre-selected options.

7 Payments and tax documents

7.1. Payment may be made by credit card, PayPal or other methods shown on the Website. Accepted payment methods are disclosed no later than the start of the ordering process.

7.2. Payments are handled through the providers identified in checkout, using secure connections. Information about data processing is contained in their privacy notices and the Website’s privacy notice.

7.3. The Seller issues the tax documentation required by applicable law and provides it by email or with the Products, according to the type of document. Information needed for any invoice must be supplied during checkout.

8 Legal guarantee of conformity

8.1. Products purchased by Consumers benefit from the legal guarantee under Articles 128 et seq. of the Italian Consumer Code. The Seller is liable for any lack of conformity existing at delivery that becomes apparent within two years of delivery. Where, in the cases provided for by applicable law, the lack of conformity is remedied by repair, the Seller’s liability period is extended once by twelve months. Before providing the remedy, the Seller informs the Consumer of the right to choose between repair and replacement, within the limits laid down by law, and of the extension of the liability period resulting from repair. Conformity is assessed against the requirements of the Italian Consumer Code and concerns not only the absence of physical defects, but also whether the Product matches what was agreed and the characteristics, functionality, safety and durability that the Consumer may reasonably expect.

8.2. Unless proved otherwise, a lack of conformity appearing within one year of delivery is presumed to have existed on delivery, unless incompatible with the nature of the goods or defect. Claims concerning defects not fraudulently concealed are generally subject to a 26-month limitation period from delivery, without prejudice to exceptions, suspension or interruption and any applicable extensions. There is no forfeiture for failure to report a defect within 30 days of discovering it.

8.3. The Consumer may choose repair or replacement free of charge, unless the chosen remedy is impossible or would impose disproportionate costs compared with the alternative. Conformity is restored within a reasonable time after notification and without significant inconvenience, taking account of the nature and intended use of the goods. The Seller may refuse both remedies only in the circumstances permitted by law. If the goods were installed consistently with their nature and purpose before the lack of conformity became apparent, repair or replacement includes, where necessary, removal and installation of the repaired or replacement goods, or the related costs, under Article 135-ter(3) of the Italian Consumer Code.

8.4. The Consumer is entitled to a proportionate price reduction or termination in the circumstances set out in Article 135-bis of the Italian Consumer Code: for example, if conformity is not properly restored, the defect persists after an attempt, the defect is sufficiently serious, or the Seller states or it is clear that conformity will not be restored within a reasonable time or without significant inconvenience. Termination is unavailable for a minor defect; the Seller bears the burden of proving that it is minor.

8.5. Reports may be sent to onlinestore@artemide.com, describing the problem and providing details that help identify the purchase. The form and photographs facilitate assistance but are not the only means of exercising these rights. The Consumer may prove the purchase by any suitable means, including the order confirmation, invoice or payment documentation.

Download the faulty product report form (PDF)

8.6. The Seller provides instructions for assessment and, where necessary, arranges collection or return at no cost to the Consumer. The Consumer makes the goods available. A return code serves logistics purposes only and does not make statutory remedies discretionary.

8.7. On termination, goods are returned at the Seller’s expense and the price is refunded upon receipt of the goods or proof of their return; delivery charges attributable to the terminated sale are also reimbursed. Refunds use the original payment method unless expressly agreed otherwise at no cost to the Consumer.

8.8. The guarantee does not cover damage arising after delivery that is not attributable to an original lack of conformity, such as damage resulting from improper use, accidental damage or normal wear and tear. Original packaging, labels and accessories are not absolute conditions for the guarantee. Any commercial guarantees supplement the legal guarantee and do not replace it.

8.9. For Products qualifying as goods with digital elements, the Seller ensures that the Consumer is informed of and supplied with updates, including security updates, necessary to maintain conformity for the period required by law. Articles 128 et seq. of the Italian Consumer Code apply, including the rules on continuous supply. Failure to install an update limits the Seller’s liability only in the circumstances and subject to the conditions laid down by law. Incorrect installation constitutes a lack of conformity where the conditions in Article 131 are met.

9 Liability for defective products

9.1. Artemide S.p.A., as the manufacturer of the Products marketed under the Artemide brand, is liable for damage caused by defective Products under applicable Italian and European Union law. Nothing in these conditions excludes or limits mandatory liability imposed by law.

10 Right of withdrawal

10.1. The Consumer may withdraw without giving a reason and without penalty within 14 days of the day on which the Consumer, or a designated third party other than the carrier, acquires physical possession of the Product. For multiple goods ordered together and delivered separately, the period runs from delivery of the last item; for goods delivered in lots or pieces, from the last lot or piece. Withdrawal may also be communicated before delivery.

10.2. To withdraw, send an unequivocal statement before the deadline to onlinestore@artemide.com or Artemide S.p.A., Corso Monforte 19, 20122 Milano MI, Italy. The model form on the Returns and Refunds page may be used but is not mandatory. Stating the order number and relevant Products is helpful. No prior authorisation, reason or 24-hour waiting period is required.

Download the withdrawal form (PDF)

10.3. The “Withdraw from contract here” function is also available on the Website’s Returns and Refunds page, accessible from the navigation menu and footer. It allows the Consumer to provide or confirm their name, identify the contract and give an electronic address for confirmation, then submit the statement using “Confirm withdrawal”. Without undue delay, the Seller sends an acknowledgement on a durable medium containing the statement and its transmission date and time. The function remains easily accessible throughout the withdrawal period and does not replace other channels.

10.4. Unless the Seller has offered to collect them, the Consumer must return the goods without undue delay and in any event within 14 days of giving notice of withdrawal, sending them to Artemide S.p.A., Via Bergamo 18, 20006 Pregnana Milanese MI, Italy. The deadline is met if the goods are dispatched before it expires. Any return code serves administrative purposes only and is not a condition for exercising the right of withdrawal.

10.5. Direct return costs for withdrawal are borne by the Consumer unless free returns were offered for the purchase or the Consumer was not informed beforehand of these costs. For goods that cannot normally be returned by post, the cost or a reasonable maximum estimate is disclosed before ordering; without the required disclosure, it is not charged to the Consumer. Paid collection arranged by the Seller requires disclosure and acceptance of its cost.

10.6. The Seller refunds all payments received for the purchase covered by withdrawal, including standard delivery, without undue delay and within 14 days of being informed. Supplements for delivery more expensive than the least expensive standard delivery offered and expressly chosen by the Consumer are not refunded. For withdrawal covering only some Products, their price and the delivery costs that would not have been incurred for the retained Products alone are refunded, without prejudice to any more favourable applicable rights.

10.7. Reimbursement is made using the same means of payment used for the purchase, unless expressly agreed otherwise, and at no cost to the Consumer. Unless the Seller has offered to collect the goods directly, the Seller may withhold reimbursement until the goods have been received or until the Consumer provides evidence of having sent them back, whichever occurs first. Once the grounds for withholding reimbursement cease to apply, reimbursement is made without undue delay.

10.8. The Consumer is liable only for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods. Opening packaging or lacking the original box does not automatically extinguish withdrawal or refund rights. Any reduction must be explained and proportionate to the actual diminished value. The Consumer is not liable for diminished value if the required withdrawal information was not supplied.

10.9. Appropriate protective packaging is recommended, using the original packaging if available and including the accessories and documents supplied. Retaining proof of dispatch is advisable. Responsibility for return transport is assessed under applicable law and the agreed service, without a blanket exclusion of the Seller’s liability.

10.10. Any statutory exceptions to withdrawal, including goods made to the Consumer’s specifications or clearly personalised, are disclosed before ordering where actually applicable. A standard product manufactured to order is not personalised for that reason alone. Withdrawal exceptions do not exclude the legal guarantee. If the required withdrawal information is missing, the period is extended under Article 53 of the Italian Consumer Code, up to 12 months beyond the ordinary period; if the information is supplied during that period, withdrawal expires 14 days after receipt of the information.

11 Intellectual property rights

11.1. All trademarks, names, distinctive signs, trade names, images, photographs, texts and graphics used on the Website or relating to the Products remain the property of, or are lawfully used by, the Seller or the respective rights holders. Access to the Website and purchase do not transfer these rights to the Consumer.

11.2. Except for uses permitted by law and saving contractual information for personal use, content may not be reproduced, transferred, altered or used without the rights holder’s prior written consent.

12 Personal data and privacy

12.1. Certain personal data are required for registration, ordering and performance. Artemide S.p.A. processes them as controller under Regulation (EU) 2016/679 and Italian law, for the purposes and on the legal bases described in its privacy notice. Consent, where needed for other purposes, is requested separately and is not made a condition of purchase.

12.2. The Consumer confirms that the information supplied is correct and truthful and communicates changes needed to fulfil the order.

12.3. To exercise data protection rights, contact privacy@artemide.com or Artemide S.p.A., Via Bergamo 18, 20006 Pregnana Milanese MI, Italy, as described in the privacy notice.

12.4. Further information is available in the Website’s Privacy notice and general conditions of use, where published. Those documents do not restrict mandatory purchase rights.

13 Security

13.1. The Seller adopts appropriate technical and organisational measures to protect personal data. No system can provide absolute security; all statutory duties and liabilities of the Seller remain fully applicable.

13.2. Payments are handled by the providers indicated at checkout, including Stripe and PayPal. These providers process payment data in accordance with their respective privacy notices and act as independent controllers for processing carried out for their own purposes. The Seller does not ask for full card details or the security code to be sent by email.

14 Force majeure

14.1. Unforeseeable events beyond the Seller’s reasonable control, such as natural disasters, wars, civil unrest, terrorism, power outages and serious transport disruption or strikes, are assessed under the applicable rules on impossibility and breach of contract. The Seller informs the Consumer and mitigates the consequences where possible. Mandatory rights to delivery, termination and repayment of sums due are not excluded.

15 Applicable law jurisdiction and complaints

15.1. The contract is governed by Italian law. This choice does not deprive the Consumer of protection under mandatory provisions of the law that would apply without that choice, in the circumstances covered by Article 6 of Regulation (EC) No 593/2008, taking account of habitual residence and that Article’s conditions.

15.2. Jurisdiction is determined by the applicable mandatory rules. Where Article 66-bis of the Italian Consumer Code applies, jurisdiction lies with the court of the Consumer’s place of residence or domicile in Italy. In cross-border disputes, the protections in Articles 17–19 of Regulation (EU) No 1215/2012 remain unaffected where applicable. Consumers are not required to submit exclusively to the courts of Milan.

15.3. Complaints may be sent to onlinestore@artemide.com or to the contact details in Article 1.4. If the complaint cannot be resolved directly, the Seller provides information on the competent ADR bodies on a durable medium, stating whether it intends to use them. The right to bring proceedings before the competent court remains unaffected.

16 Assignment

16.1. Neither Party may assign or transfer rights and obligations arising under these Conditions without the other Party’s prior written consent, except as provided by law and without reducing the Consumer’s safeguards.

17 Validity of clauses

17.1. Headings are descriptive and do not override the content of the clauses.

17.2. These Conditions do not prejudice the Consumer’s mandatory rights under applicable law.

17.3. Invalidity of a clause does not affect the remaining provisions insofar as the contract can continue without it. Where interpretation is doubtful, the meaning most favourable to the Consumer prevails as provided by law.

18 Final provisions

18.1. These Conditions and the Returns and Refunds page provide coordinated purchase information. Binding pre-contractual information, applicable commercial promises and express agreements remain effective; no waiver of reliance on earlier statements is required. The Italian and English versions describe the same rights; any divergence does not limit mandatory Consumer protection.

Practical information and model form: Returns and Refunds

Last update: 06.10.2026